FAQ

General

How can I purchase your work?
The only place to buy work from me online is here, on my website.

Otherwise, you might be able to find me at local artist markets in Toronto and the surrounding area — be sure to keep up with @studiojinks on Instagram for updates on such occasions!

I don't see _________ on your website, how can I buy one?
If something catches your eye on my social media that isn't on the website, it means I'm in the process of making a new collection and it will be added soon.

If a listing says "sold out," it means that piece is gone and likely will not be returning. The majority of my work is one-of-a-kind, but if you'd like something similar you could fill out the commission request form and I could create a unique inspired piece for you.

If you miss a release or are not able to get the piece you wanted, there will be more on the way! I suggest joining my email list to stay up to date on when future work is being released and to be notified as soon as it's available. 

How often do you update your shop?
I intend to release a new collection every 4-6 weeks. The rug-making process is long and time-intensive, so this is the quickest turnaround I can offer between collections.

How much will _________ cost?
All of my prices are based on the cost of materials as well as the amount of time I put into making every piece, therefore I cannot finalize a price until the rug is finished.

If you want an estimate, I suggest looking at the prices of my rugs that are a similar size and level of detailed complexity to what you're after.

Can I make a wholesale, pre- or custom order?
I'm currently open to commission requests! However, I'm not accepting wholesale or preorders are the moment.

If you're interested in commissioning me for a custom rug, head over to the Commissions page to see examples of recent work and what information is required. Make your request in the contact form.

Where are you based?
In Toronto, Ontario. 

Shipping

How much will shipping cost?
Shipping is highly dependent on the weight of the rug and how far it needs to travel. I offer a general shipping estimate in the description of every listing on the website, although it is subject to change. 

How long will it take for my order to be shipped and delivered?
I pack and ship orders within 5-7 days. Orders are shipped via Canada Post which can take 4 days within Ontario and up to 14 days to reach British Columbia.

Do you ship internationally?
Not yet, but I'm working on it!

Returns

Do you accept returns?
No, all rugs are final sale and hand made to order. Refunds will not be issued.

Care

How do I care for my rug?
With love! To best preserve your Studio Jinks rug, place it in an area with low foot traffic and only spot clean. Do not machine wash.